Troubleshoot HP Printer Offline Issue

More often, HP Printer Offline issue is related to a network communication gap or a driver setup issue. Sometimes, it correlates to an antivirus or firewall problem. Either way, you can fix the issue instantly by simply restarting it. Alternatively, connect the printer to the network to alleviate the issue. To learn how to get HP Printer online, just call our agents for a comprehensive consultation.

HP Print and Scan Doctor

  • Common issues such as the HP Printer Offline can always be resolved through a variety of automated solutions provided by HP
  • A status message inevitably appears on the control panel indicating the printer is offline
  • The HP Print and Scan Doctor tool can be downloaded from HP’s website – just enter the words into the search field available on the page, to download the tool
  • Look for the Downloads folder or location where the HPPSdr.exe file has been downloaded and run it from there
  • Open the software and then choose Start -> Printer name
  • Click on Retry if the tool is unable to identify your printer
  • Instructions will be displayed on the tool if there is an issue with network connectivity
  • Thereafter select Turn on Printer Updates -> Yes -> Continue
  • At the default printer prompt too, you can choose Yes and then Continue

Printer Wi-Fi Connection

  • If you haven’t prepared your printer for a wireless connection yet, then you may want to prepare it to initiate a wireless
  • Otherwise, just put the machine off and restart it – thereafter let it sit for about 10 seconds
  • Directly reach out behind the printer to disconnect the power cord and then put the wireless router off as well by directly pulling the power cord out
  • After about 10 seconds, reconnect all the cables and cords

Note: Users may also want to check if their internet service has been interrupted. In such cases, contact your ISP for more information

  • Once you switch the printer back on again, it should be ready to initiate a wireless connection

Network Connectivity

You can resolve HP Printer Offline issues for both types of printers – the ones that have a control panel and others that don’t.

Troubleshoot HP Printer Offline Issue

Troubleshoot HP Printer Offline Issue


  • Using the touchscreen panel, users can reach out to the Wireless Setup Wizard to bring an offline printer back online
  • For this touch Wireless -> Setup -> Restore Network Settings or Restore Network Defaults -> Wireless Settings -> Wireless Setup Wizard
  • Touch your wireless network name, once the printer displays it on the LCD panel
  • Alternatively, touch Enter New Network Name if your network name is not featured on the list
  • Manually, enter the name of your network and then the password (remember both these are case sensitive) and then click on Done
  • Up until then, you will see the wireless light is blinking – but once connectivity is established, it stops blinking and remains constant
  • Print a Network Test Report to ascertain that the printer is indeed back online

Manual Buttons with no Touchscreen

  • To temporarily establish a wireless connection to the printer, you can use the associated cable between the cable and the computer
  • You can also use the HP Smart and Wi-Fi Protected Setup or WPS to resolve the HP Printer Offline issue


  • The WPS button is available on the router
  • Alternatively, use the HP Smart App, if your router does not support WPS
  • Press Cancel if the printer is in Sleep Mode, or turn the printer on
  • Hold the Wireless and Cancel buttons both together and press them down for a while
  • The power light starts blinking and thereafter, the wireless light also begins blinking
  • When you see these signs, it means the network has been reset
  • For about 2 hours the printer remains in setup mode
  • Now, go to the router and press the WPS button and keep it that way for about 3 to 5 seconds until the process begins
  • You can always attempt the steps again if the WPS has not been able to identify a connection
  • The blue wireless light on the printer stops blinking and becomes stable, once the wireless network connectivity has been established

HP Smart

  • For Windows 10 computers, you can conveniently use the HP Smart App to connect the printer with the wireless
  • Ensure that the computer is also connected to a similar network as is the printer
  • On the printer press Cancel -> Hold Wireless + Cancel buttons
  • Download HP Smart available on the Microsoft Store on the computer -> Launch -> Printer icon -> Set Up a new printer -> Continue

For all and any inquiries for your HP Printer offline issue or if you wish to know how to get HP Printer Online quickly, call our agents @ +1-877-992-1160 or visit HP Customer service phone number

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