Privacy Policy

This Privacy Statement describes in detail about how collects, utilizes, and divulges info including the ones obtained through the website or through using any form of direct or indirect communication between the website and the user and also, you recognize that you have read and agree to be obliged by this Privacy Statement through using the assistance delivered by the above-mentioned website.

Data Collection Process

For the betterment of our services and to study and analyze the data, information collected from the users are used

Name and Contact Details

In order to process the support request from the user, personal info which includes the name of the user and other contact details are essential and in addition, with respect to the device and payment options, we will also require a few other details.

Credentials and Payment data collection

To process the user’s request as we are a paid services support team, OTP and other payment related info such as credit card or debit card info are necessary and the failure to do so may render the user incapable of using our services any further

Device Information

For providing efficient solutions to the user’s issues we will be collecting the device information, its current operational state or any other related information and sometimes, the location of the device for channel related updates and other similar services, our support team staff may also require.

Collection of Location data

information about the device’s location during the course of providing service, for delivering location specific services such as channel updates, cable subscriptions and other related info, may collect and therefore, failing which they may be denied the services of this website

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